Position title
Regional Director of Hotel Operations - Eternal Hotels™

Eternal Hotels™ is a national hospitality company primarily engaged in the management and ownership of upscale, midscale and economy full service and select service hotels & restaurants.

Our portfolio is growing and the brand family includes franchised properties from Red Lion Hotels, Best Western Hotels, Intercontinental Hotels Group, Choice Hotels, and select unbranded properties.


Eternal Hotels™ is growing our Hotel Operations team and are looking for a Regional Director of Hotel Operations to join our team!  You will report to the corporate team and your focus will be in supporting and developing General Managers and Hotel / Restaurant operations. Your base corporate office will be in Pasco, WA.

  • Oversee and serve as the lead point of contact for property GMs in the region (Eastern - Washington & Oregon).
  • Ensure onsite teams are effectively utilizing systems and processes (HR, Finance, Tech, etc.).
  • Responsible for reviewing hotel revenue, expenses, guest reviews and implementing critical action plans as needed.
  • Responsible for the development of productivity models to monitor staffing levels based on business volumes.
  • Assist in the development and evolution of operational materials and SOP's.
  • Provide input into property budgets.
  • In the absence of a property GM, act as interim property leader on-site.
  • Ensure property compliance with corporate management company standards, procedures, protocol.
  • Work with multiple brands to ensure compliance of all standards.
  • Exemplify and expect award winning service to all guests & employees.
  • Assist in training of management and employees at properties.
  • Inspect properties on an ongoing basis checking for: cleanliness, work order programs, and capital investment.
  • Create effective action plans with property General Managers and follow through of those plans.
  • Troubleshoot challenges as they arise.
  • Communicate with corporate staff to ensure support for property and for corporate procedures and initiatives.
  • Assist with corporate initiatives and special projects.
  • Other duties as assigned.
  • 5+ years of Hotel Management experience (required).
  • 5+ years of General Manager experience (preferred).
  • Prior experience working in a corporate management environment (preferred).
  • Multi hotel management experience.
  • Ability to travel 30%+ between hotels in the regional area and the corporate office as needed.
  • Must be able to communicate effectively verbally and in writing.
  • Excellent interpersonal and leadership skills to guide and motivate teams.
  • Proficient in Microsoft Office and ability to become proficient in a variety of Hotel PMS systems.
  • Experience in a high-growth, fast-paced, and operationally intensive business environments.
  • Bachelors degree or equivalent combination of higher education and experience required.
Job Benefits
  • 401K
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (Vacation & Sick)

Email Contact
Eternal Hotels™ Human Resources: hr@eternalhotelsllc.com

Additional Information
All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations to the application and/or interview process should notify a representative of the Human Resources Department at (509) 547-0701 or via email at hr@eternalhotelsllc.com.

Employment Type
Beginning of employment
Open until filled
Duration of employment
Year Round
Job Location
2525 N 20th Ave, Pasco, WA, 99301, USA
Working Hours
Open availability. Work assigned based on business demands.
Date posted
October 20, 2021
Valid through
October 29, 2021
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Position: Regional Director of Hotel Operations - Eternal Hotels™

Dear Candidate,

Human Resources at Eternal Hotels would like to personally thank you for applying for the position.

We screen all our applicants and will select candidates whose qualifications meet our requirements for this position. We do ask that you please be patient with us as we carefully review all resumes and reach out to candidates.

If you are selected to continue in the recruitment process, we will contact you to schedule an interview. If your qualifications do not meet the needs of the position, we will update you and keep your resume on file for future opportunities that match your skills and qualification.

We wish you every success!

Thank you,

Eternal Hotels
Human Resources