Operations & Leadership:

• Oversee daily store operations, including opening/closing procedures, inventory management, and equipment maintenance.
• Hire, train, schedule, and supervise baristas to ensure a high level of service and efficiency.
• Maintain a clean, organized, and welcoming environment for customers and employees.
• Uphold brand standards for all beverages, including coffee, Red Bull drinks, and boba tea.

Customer Experience & Sales:

• Provide excellent customer service by handling inquiries, complaints, and special requests professionally.
• Implement strategies to increase sales and customer engagement, such as promotions, loyalty programs, and seasonal offerings.
• Ensure all drinks are consistently prepared to company standards.

Financial & Inventory Management:

• Track daily sales, monitor expenses, and optimize profitability.
• Manage inventory, place orders, and minimize waste to maintain efficiency.
• Use POS systems to track performance and generate reports.

Compliance & Safety:

• Ensure adherence to health, safety, and food service regulations.
• Maintain all equipment and work areas in compliance with cleanliness and safety standards.